Purpose

The General Conditions of Sale detailed below (hereinafter referred to as the "General Conditions"), govern, to the exclusion of all other terms, the contractual relations between any non-professional buyer of the www.charlottechesnais.fr website (hereinafter referred to as the "buyer" or "You") and the merchant, Charlotte Chesnais, which belongs to CC&RASPAIL, a company with share capital of 10,000 euros, whose registered office is situated at 216 boulevard Raspail, 75014 Paris, entry No. 8078871460 in the Paris Trade and Companies Register, with VAT registration No. FR50807887146 (hereinafter referred to as "Charlotte Chesnais").

These General Conditions shall be the sole applicable conditions and supersede all other conditions, save as otherwise exceptionally provided in advance, expressly and in writing. Charlotte Chesnais may need to amend certain provisions of its General Conditions without notice and, accordingly, these conditions must be re-read before any order is placed on the www.charlottechesnais.fr website (hereinafter referred to as the "Website").

The General Conditions are accessible at any time on the Website and prevail, if applicable, over any other version or any other contradictory document.Such amendments shall be binding upon their being put online and shall not apply to contracts concluded previously. Each purchase from the Website is governed by the General Conditions applicable at the date of the order. The buyer acknowledges having read these General Conditions and accepted them by checking the box provided for this purpose, before completing an online order. By checking this box, you undertake to abide by these General Conditions and by the Conditions of Use herein.

Placing an order

The buyer can order online, via the online catalogue and order form provided therein.

The ordering process consists of three (3) steps.Once You have chosen your Products (size, colour and quantity) and submitted your order, You must:

  • create an account, or sign in if you already have one;

  • accept the General Conditions by checking the box provided for this purpose on your order summary page (entitled "Order review")

  • choose your preferred payment method.

Once you have chosen your payment method, you must make the payment for your order, thereby concluding the sale contract binding you to Charlotte Chesnais.

Any order constitutes acceptance of the prices and descriptions of the products available for purchase. Any objection in this respect shall be made in the context of a possible exchange and the guarantees mentioned below.

In certain cases, in particular failure to pay, an error in the address provided or another problem with the buyer’s account, Charlotte Chesnais reserves the right to block the buyer’s order until the problem is resolved.

If a product ordered is not available, the buyer shall be informed by email.

The order will therefore be cancelled and, if applicable, reimbursed. The rest of the order shall remain firm and definitive.

For any question regarding the order tracking, the buyer can refer to the order tracking number received in the order confirmation email, or send an email to merci@charlottechesnais.fr

Product information

The products governed by these general terms and conditions are those featured on the website and which are marked as being sold and dispatched by Charlotte Chesnais. They are available while stocks last.

Charlotte Chesnais products are described and presented with as much accuracy as possible. Nonetheless, Charlotte Chesnais cannot be held liable if such descriptions are characterised by errors or omissions.

Product photographs are not contractual.

Prices

Charlotte Chesnais reserves the right to modify its prices at any time, but undertakes to apply the price indicated when orders are placed, subject to availability on this date.

The prices are given in euros. They do not include delivery costs, which are charged separately and indicated before validation of the order. The prices take into account vat applicable on the order date and any change in the applicable vat rate will be automatically reflected in the price of the products in the online store. The price must be paid in full when ordering. The amounts paid cannot, under any circumstances, be considered as a deposit or advance payment.

Payment and Electronic Signature

The price is payable in full, on the day the order is placed by the buyer.

The following payment methods are accepted by Charlotte Chesnais: 

  • Payment by bank card (Carte Bleue, Visa or MasterCard) 

  • Payment by PayPal

Charlotte Chesnais reserves the right to suspend the processing or delivery of any order if a payment by credit card is declined by the officially accredited organisations or in the event of non-payment. In particular, Charlotte Chesnais reserves the right to refuse to make a delivery or fulfil an order placed by a buyer who has not partially or fully paid for a previous order or with whom a dispute concerning payment in ongoing.

The provision online of the buyer’s credit card number and final validation of an order shall constitute proof of the buyer’s consent in accordance with the provisions of the law of 13 March 2000 and constitute:

  • liability for payment of the amounts due with respect to the order form,

  • signature and express consent to all operations carried out

In case of fraudulent use of their credit card, the buyer is invited, as soon as such use is observed, to send an email to merci@charlottechesnais.fr

The bank's authorisation server is secured by S.S.L (Secure Socket Layer) encryption to provide optimum protection for all means-of-payment data.

Proof of Transaction

Computerised records, stored on Charlotte Chesnais’ computer systems under reasonable security conditions, shall be considered proof of communication, orders and payments made between the parties. Order forms and invoices are archived on a reliable and sustainable medium which can be produced as proof.

Delivery Methods

All our orders for shipment within the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy) are inclusive of VAT charged at the rate of Value Added Tax applicable on French territory.

Taxes are not included for all shipments outside the European Union, including shipments to Switzerland and Norway. You are responsible for payment of all taxes on receipt of the parcel in accordance with the laws applicable in the destination country.

Delivery is only made after payment is confirmed by Charlotte Chesnais’ bank.

Your order will be delivered to the address supplied when the order is placed, by DHL or by Fedex depending on the region.

Any parcel returned to Charlotte Chesnais due to an incorrect or incomplete delivery address will be redispatched at the buyer’s expense. 

Please refer to the below table resuming our delivery terms depending on country of residence, the total value of the shipment, and the desired dlivery window.

If your country of residence is not listed, or for all other questions, please do not hesitate to contact us at merci@charlottechesnais.fr

Option 1 : courrier

Option 2 : express

Option 3: standard

Option 4 : free

Order placed before midday

1 to 3 days (excluding customs clearance) 

4 to 6 days (excluding customs clearance)

4 to 6 days (excluding customs clearance) 

Paris 

15 €

20 €

15 €

Orders over 700€

France

20 €

15 €

Orders over 700€

Europe

20 €

15 €

Orders over 700€

Japan

35 €

25 €

Orders over 700€

USA

35 €

25 €

Orders over 700€

Rest of the world 

35 €

25 €

Orders over 700€

Your signature will be requested on delivery. If you are not available, a failed delivery notice will be posted in your letterbox, enabling you to collect your parcel from the carrier.  Parcels will be held for collection for seven (7) calendar days.

Where a parcel is not received within the stated time, the matter is investigated with the carrier.

Where the order is not received within the time specified above, for any reason other than force majeure or the actions of the sser, any sale may be cancelled at the buyer’s written request, in accordance with Articles L138- 2 and L138-3 of the French Consumer Code (Code de la consommation). All amounts paid by the sser will then be refunded to him/her no later than fourteen (14) days following the date of termination of the contract, save for any compensation or deduction.

Returns

On receipt of his/her order, the buyer shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations to the carrier.

Following this, any anomaly must be reported as soon as possible after receipt of the products to the Charlotte Chesnais buyer care team: 

  • By letter via ordinary post to Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France

  • By e-mail at merci@charlottechesnais.fr

In the case of a delivery error, the buyer shall make any claim regarding an error and/or the non-compliance of the nature or quality of products in relation to the indications on the order form, to Charlotte Chesnais within three working days after delivery. Any claim made after this deadline will be rejected.

The claim can be made by the buyer by email, to merci@charlottechesnais.fr

Any claim not made in accordance with the regulations defined above and within the given deadlines cannot be taken into account and will release Charlotte Chesnais from any liability vis-à-vis the buyer.

In the case of a delivery error or exchange, any product to exchange or be reimbursed shall be returned to Charlotte Chesnais in full and in its original packaging to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris

The return costs are taken care of by Charlotte Chesnais. A shipping label will be provided based on the pick up information indicated by the buyer.In the event of abnormal or unreasonable returns, CHARLOTTE CHESNAIS may refuse to honour any future order.

Right of Withdrawal

In accordance with the applicable legal provisions, the buyer has a period of fourteen (14) days from the date of receipt to exercise his/her right to withdraw from the contract with Charlotte Chesnais, without having to provide any explanation or pay any penalty, provided that the product(s) is (are) returned in its (their) original condition, neither worn nor washed, within fourteen (14) days of communication of the decision to withdraw.

Damaged, soiled or incomplete Products will not be accepted.

The Product(s) must be returned in its (their) original inner and outer packaging, to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France

The right of withdrawal may be exercised by contacting the buyer care team: merci@charlottechesnais.fr

The parcel return costs shall be borne by Charlotte Chesnais. Following internal validation of the return request, the Charlotte Chesnais. buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel. If the above-mentioned conditions are fulfilled, Charlotte Chesnais shall provide the buyer with a refund in the amount of his/her order (excluding the shipping fees) on the date Charlotte Chesnais receives the products.

Exchanges

The buyer has a period of fourteen (14) days from the date of receipt of the original order to request an exchange by writing to us by email at merci@charlottechesnais.fr

The buyer must return the Product(s) to be exchanged, in its/their original condition, within fourteen (14) days of the exchange request made via the website.

The Product(s) must be returned in its/their original inner and outer packaging, to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France.

The parcel return costs shall be borne by Charlotte Chesnais. Following internal validation of the return request, the Charlotte Chesnais buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel.

If the above-mentioned conditions are fulfilled, Charlotte Chesnais shall enter a new order for the product(s) to be exchanged and ship it/them to the delivery address appearing on your original order, subject to stock availability.

The shipping fees shall be borne by Charlotte Chesnais, provided that the buyer has adhered to the above-mentioned time limits.

If the product(s) is/are no longer available, Charlotte Chesnais shall refund the buyer the amount of the initial order, including shipping fees, the day the returned product(s) is/are received.

If the above-mentioned conditions are not met, and in particular if the product(s) is/are not in a saleable condition, Charlotte Chesnais will not make the refund and the product(s) at issue will be returned to the buyer at the delivery address appearing on your original order.

If, after the exchange, you are still not satisfied with the exchanged product(s), Charlotte Chesnais will reimburse the buyer the amount of the initial order, the day the returned product(s) are received, provided that the product(s) is/are in a saleable condition. 

Warranty

The products sold are covered by a commercial guarantee intended to guarantee their conformity and ensure the reimbursement of the purchase price, the replacement or repair of the products.

It does not cover occasional defects caused by abnormal or incorrect use or resulting from a cause independent from the intrinsic qualities of the products.

The aforementioned provisions are not exclusive of the application of the legal guarantee of compliance set forth in article l. 211-4 of the consumption code and the guarantee regarding the object sold set forth in articles 1641 and following of the civil code.

Transfer of ownership – transfer of risks

The transfer of ownership of the Products to the buyer will take place after payment of the price by the latter, and this regardless of the delivery date of the Products.

Pursuant to the provisions of Article L138-4 of the French Consumer Code, the transfer of risk of loss and damage to the Products will occur only when the buyer takes physical possession of them.

Privacy Policies

This privacy policy aims to give you information on how we collect and process your personal data.

The www.charlottechesnais.fr website is controlled by CC&RASPAIL, referred to as “we”, “us” or “our” throughout this privacy policy. We are the primary data controller for the purposes of this website and our registered office is 216 boulevard Raspail

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

In accordance with the provisions of the French data protection act no. 78-17 of 6 January 1978, the website has been the subject of a declaration to the CNIL (French data protection authority)

Scope

This privacy policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any www.charlottechesnais.fr web or mobile view where this privacy policy appears.

By navigating to a www.charlottechesnais.fr website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this privacy policy.

Charlotte Chesnais is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the general data protection regulation.

Collection and cookies

We collect, process and retain personal information from you and any devices you may use when you navigate to a www.charlottechesnais.fr web or mobile view, by transacting, by registering an account and otherwise interacting with us.

The personal information we collect includes the following:

  • Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity

  • Device identifiers such as ip addresses, cookie ids, idfas and other device identifiers, as well as geo location information, iot technologies and connection information such as statistics on your page views, traffic to and from the sites, referral url, ad data, your browsing history, hashed email addresses, and your web log information.

Use

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you where your contact details and transactional information are processed.

By law, we are not allowed to store personal data for longer than is necessary to achieve the purpose for which we collected it. The retention period can therefore be different according to the processing activity. For marketing purposes for which you have provided us with consent, your contact information will be kept by us for as long as you don’t withdraw your consent.

Moreover, your bank details are never in our possession. Transactions are processed in full by our secure payment module managed by Paybox.

Your rights

The general data protection regulation provides for rights of access, modification and deletion of your personal information.

You can submit your service rights requests to merci@charlottechesnais.fr :

  • the right of access : your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

  • the right of rectification : your right to obtain the rectification of inaccurate personal data.

  • the right of portability : your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

  • the right to be forgotten : your right to erase your personal data.

  • the right to restrict processing : your right for your data to be effectively ‘frozen’; stored and not further processed.

  • the right to object : your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.

Managing preferences

If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or send an email to merci@charlottechesnais.fr

Disclosure and security

We never disclose your personal information to third parties for marketing purposes.

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

  • Payment providers to facilitate purchases

  • Fulfilment providers to facilitate order management, packaging and delivery

  • Marketing and advertising providers in order to personalise your experience

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.

Questions

If you have a question about this privacy policy, please contact: merci@charlottechesnais.fr

You have the right to make a complaint at any time to the data protection supervisory authority.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Intellectual property

The entire content of the Charlotte Chesnais website (illustrations, texts, wordings, trademarks, images and videos) is the property of Charlotte Chesnais. Any reproduction of all or part of the content by any process and on any medium whatsoever requires the prior and express permission of Charlotte Chesnais.Charlotte Chesnais is not authorised to give You permission to copy, display or distribute any content for which You do not possess the intellectual-property rights. Any use of such content in breach of the rights held in it by third parties constitutes an infringement offence, incurring severe penalties under the French Intellectual Property Code (Code de la Propriété Intellectuelle).Under no circumstances will Charlotte Chesnais be held liable for a User's infringement of rights held by third parties where such infringement is committed by virtue of such User's activity on the Website.

Miscellaneous Provisions

Force Majeure

Any circumstances beyond the parties’ control hindering the performance, under normal conditions, of their obligations, are considered as causes of exemption from the obligations and result in the suspension thereof.

The party which invokes the circumstance referred to above must immediately warn the other party thereof, as well as of the end thereof.

Force Majeure events shall include all elements or circumstances which are unavoidable, not caused by and outside the control of the parties, unpredictable, inevitable, and which cannot be prevented by the parties, despite all reasonable efforts. Other than those events generally confirmed by the case law of French courts and tribunals, the following are expressly considered as cases of force majeure or fortuitous events: the blockage of means of transport or supply, earthquakes, fires, storms, flooding, lightning, the breakdown of telecommunication networks or difficulties specific to the telecommunications networks external to the customers.

The parties shall come together to assess the impact of the event and agree on the conditions pursuant to which the contract will continue to be performed. If the force majeure event continues for more than three months, these general terms and conditions can be terminated by the injured party.

Partial non-validation

If one or more provisions of these general terms and conditions are deemed invalid or declared invalid in accordance with a law, regulation or following a definitive judgement of a competent court, the remaining provisions shall remain effective and binding.

Non-waiver

The fact that one of the parties does not invoke a breach by the other party of any specific obligation set forth in these terms and conditions cannot be interpreted as a waiver of the obligation in question in the future.

Governing law

These general terms and conditions shall be governed by French law, with the exception of the provisions of the Vienna convention. The same is true for the substantive and procedural rules. In the case of a dispute or claim, the buyer shall contact Charlotte Chesnais, as a priority, in order to seek an amicable solution. Otherwise, the buyer may initiate proceedings before the court of its choice.

Legal Information

Publisher : CC&RASPAIL - SARL with a capital of €10,000 domiciled at 216 boulevard Raspail, 75014 Paris - Siret 80788714600015

Contact: merci@charlottechesnais.fr

Art Direction by M/M (Paris)

Web engineering by lucmer.fr (Paris)

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