Delivery methods

All our orders for shipment within the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, the Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden, Italy) are inclusive of VAT charged at the rate of Value Added Tax applicable on French territory. Taxes are not included for all shipments outside the European Union, including shipments to Switzerland and Norway. You are responsible for payment of all taxes on receipt of the parcel in accordance with the laws applicable in the destination country.

Delivery is only made after payment is confirmed by Charlotte Chesnais’ bank.

Your order will be delivered to the address supplied when the order is placed, by DHL or by Fedex depending on the region.

Any parcel returned to Charlotte Chesnais due to an incorrect or incomplete delivery address will be redispatched at the buyer’s expense.

Please refer to the below table resuming our delivery terms depending on country of residence, the total value of the shipment, and the desired dlivery window.
If your country of residence is not listed, or for all other questions, please do not hesitate to contact us at merci@charlottechesnais.fr
Option 1 : coursierOption 2 : expressOption 3 : standardOption 4 : free
Order placed before midday 1 to 3 days (excluding customs clearance) 4 to 6 days (excluding customs clearance) 4 to 6 days (excluding customs clearance)
Paris 15€ 20€ 15€ Orders over 700€
France 20€ 15€ Orders over 700€
Europe 20€ 15€ Orders over 700€
Japan 35€ 25€ Orders over 700€
USA 35€ 25€ Orders over 700€
Rest of the world 35€ 25€ Orders over 700€

Your signature will be requested on delivery. If you are not available, a failed delivery notice will be posted in your letterbox, enabling you to collect your parcel from the carrier. Parcels will be held for collection for seven (7) calendar days.

Where a parcel is not received within the stated time, the matter is investigated with the carrier.
Where the order is not received within the time specified above, for any reason other than force majeure or the actions of the sser, any sale may be cancelled at the buyer’s written request, in accordance with Articles L138- 2 and L138-3 of the French Consumer Code (Code de la consommation). All amounts paid by the sser will then be refunded to him/her no later than fourteen (14) days following the date of termination of the contract, save for any compensation or deduction.

Returns

On receipt of his/her order, the buyer shall check the compliance of the Products received in performance of that order. Any anomaly affecting the delivery (namely: missing or damaged Products, damaged parcels) must first, without fail, be noted on the delivery slip in the form of handwritten, signed reservations to the carrier.

Following this, any anomaly must be reported as soon as possible after receipt of the products to the Charlotte Chesnais buyer care team:
By letter via ordinary post to Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France
By e-mail at merci@charlottechesnais.fr

In the case of a delivery error, the buyer shall make any claim regarding an error and/or the non-compliance of the nature or quality of products in relation to the indications on the order form, to Charlotte Chesnais within three working days after delivery. Any claim made after this deadline will be rejected.

The claim can be made by the buyer by email, to merci@charlottechesnais.fr

Any claim not made in accordance with the regulations defined above and within the given deadlines cannot be taken into account and will release Charlotte Chesnais from any liability vis-à-vis the buyer.

In the case of a delivery error or exchange, any product to exchange or be reimbursed shall be returned to Charlotte Chesnais in full and in its original packaging to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris

The return costs are taken care of by Charlotte Chesnais. A shipping label will be provided based on the pick up information indicated by the buyer.

In the event of abnormal or unreasonable returns, CHARLOTTE CHESNAIS may refuse to honour any future order.

Right of Withdrawal

In accordance with the applicable legal provisions, the buyer has a period of fourteen (14) days from the date of receipt to exercise his/her right to withdraw from the contract with Charlotte Chesnais, without having to provide any explanation or pay any penalty, provided that the product(s) is (are) returned in its (their) original condition, neither worn nor washed, within fourteen (14) days of communication of the decision to withdraw.
Damaged, soiled or incomplete Products will not be accepted.

The Product(s) must be returned in its (their) original inner and outer packaging, to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France

The right of withdrawal may be exercised by contacting the buyer care team: merci@charlottechesnais.fr

The parcel return costs shall be borne by Charlotte Chesnais. Following internal validation of the return request, the Charlotte Chesnais. buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel.

If the above-mentioned conditions are fulfilled, Charlotte Chesnais shall provide the buyer with a refund in the amount of his/her order (excluding the shipping fees) on the date Charlotte Chesnais receives the products.

Exchanges

The buyer has a period of fourteen (14) days from the date of receipt of the original order to request an exchange by writing to us by email at merci@charlottechesnais.fr

The buyer must return the Product(s) to be exchanged, in its/their original condition, within fourteen (14) days of the exchange request made via the website.

The Product(s) must be returned in its/their original inner and outer packaging, to the following address: Charlotte Chesnais chez Galerie Joyce, 9 rue de Valois, 75001 Paris, France.

The parcel return costs shall be borne by Charlotte Chesnais. Following internal validation of the return request, the Charlotte Chesnais buyer care team will send you a prepaid return label by e-mail for you to affix to the parcel.

If the above-mentioned conditions are fulfilled, Charlotte Chesnais shall enter a new order for the product(s) to be exchanged and ship it/them to the delivery address appearing on your original order, subject to stock availability.

The shipping fees shall be borne by Charlotte Chesnais, provided that the buyer has adhered to the above-mentioned time limits.

If the product(s) is/are no longer available, Charlotte Chesnais shall refund the buyer the amount of the initial order, including shipping fees, the day the returned product(s) is/are received.

If the above-mentioned conditions are not met, and in particular if the product(s) is/are not in a saleable condition, Charlotte Chesnais will not make the refund and the product(s) at issue will be returned to the buyer at the delivery address appearing on your original order.

If, after the exchange, you are still not satisfied with the exchanged product(s), Charlotte Chesnais will reimburse the buyer the amount of the initial order, the day the returned product(s) are received, provided that the product(s) is/are in a saleable condition.

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